The concern is well founded: A report in October found that thousands of Airbnb and Vrbo hosts were gathering in closed Facebook groups to gossip about guests and share embarrassing photos, some of which were captured by security cameras.Īirbnb's community standards bar hosts from sharing guests' personal information, but they don't stop hosts from monitoring their units with live feeds streamed by security cameras. Privacy-minded renters might worry about the possibility that their host is watching them discreetly using security cameras. While staying in any hotel or rental can come with surprises, listings on apps like Airbnb and Vrbo are managed by individual users, making each short-term rental different. Home-sharing rentals can be unpredictable. Skift reported in March that, according to the analytics site AirDNA, just 5% of hosts own or operate nearly a third of all Airbnb listings, reflecting the massive power wielded by corporate and professional hosts.Account icon An icon in the shape of a person's head and shoulders. but will Airbnb lose its soul in the process?" Dennis Schaal, the executive editor at the travel industry news and research site Skift, previously told Insider.Īt the same time, Airbnb's increasing popularity has attracted hordes of corporate real-estate owners and professional property managers to its platform, many of whom own or operate dozens of listings within the same city. "You want things to be professional in terms of the quality of the stay, you want to have standards. But as it has grown, it has had to wrestle with more instances of scam and low-quality listings, as well as guests trashing listings and hosting illicit parties, some of which have turned deadly. It often indicates a user profile.īut cleaning fees and house rules are set by hosts, so customer complaints along those lines reflect another tension Airbnb has encountered as it grows: striking the right balance between allowing hosts to express their individuality and ensuring a consistent and high-quality experience for guests at scale.Īirbnb, originally founded as AirBed&Breakfast, markets itself as a way to connect guests with unique local hosts and experiences. Account icon An icon in the shape of a person's head and shoulders.
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